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Return Policy


General Guidelines

To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be complete,
in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals,
diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included.
Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging.
All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee.


Software that we currently sell may be returned for a full refund Within 90 Days.Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip Opened software can also be returned or exchanged for the same title version if the product key has not been used. Software that has been activated can only be exchanged.Downloadable software is not returnable or refundable once the product key has been used or issued. 
Downloadable software without product keys may be canceled, a Cancellation Return Licensing fee will be deducted automatically,make sure to confirm your order is correct and without error before checking out to avoid a cancellation fee for ordering the wrong download software,if you order the wrong downloadable software in error you may exchange it or receive store credit. Software that may require you to use a computer or other device 
meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets software system requirements prior to purchase, software system requirements are available 
on the products page. Once you have purchased a downloadable product, we encourage you to download it,and to access it promptly to ensure that you have received it.If you receive a download error, 
contact our technical team, 24 hours a day You are responsible for downloading and confirming your ability to access software on the pc,if you are unsure of the pc’s settings or abilities to 
download the software. Contact a technician to configure the pc to do so prior to purchasing. Thepcsoftwareconnectionstore isnot responsible if the pc's browser settings or any 3rd party software(s) 
configurations that may be blocking the software from downloading or installing to the pc. Contact the software(s) manufacture for software troubleshooting assistance.
If you DONOT AGREE to these terms exit the transaction.

Price Adjustment Policies
One-time price adjustment for items marked down or on sale within fourteen (14) days of the date on your purchase.
Items purchased with coupons or promotional discounts are not eligible for price adjustments.To obtain a price adjustment on an online purchase,
you must send us an email within the fourteen (14) day window. Include your order number in your email message.

Technology and Business Machines
Technology and business machines — such as computers, digital cameras, printers and tablets — 
may only be returned within 90 days of the date of receipt, including brand technology and business machine products

Apple Care+
Customers who purchased an Apple Care+ Protection may return Apple Care within 30 days to receive a full refund. 
All requests to cancel Apple Care+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.

Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. 
Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Returns with a Receipt
If you paid:
with cash, debit card, and you have your receipt, we'll refund your purchase.
In store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment.
Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), 
will have the value of the promotional item deducted from the amount refunded.
Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), 
will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: ,major credit card, prepaid credit card (bank-issued gift card), check and gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment. 


Open-Box products are returned by customers, served as store display models, or were opened for inspection due to package damage. They are tested to assure proper function. Call store for specific warranty and return policy questions. Open box items are tested to function properly, but may be missing parts.Open Box items can be returned for a refund within 90 days of your invoice date. We do not provide a replacement option due to the fact that we cannot control or predict our supply of Open Box items. Open Box items usually do not come with manufacturer warranty support, unless otherwise indicated.

Dispute Resolution 

You agreed prior to checking out to any chargeback, chargeback fees, filled, debt or controversy, dispute, or claim arising out of or relating to your purchase of any product or service rendered from Thepcsoftwareconnectionstore. By binding contract Terms and Policy regardless of any credit card company reversals decision in your favor, you may be held in a small claims court and or not limited to judgment and 3rd party Collections Agency for any un paid products or services rendered to you.Thepcsoftwareconnectionstore takes fraudulent chargeback claims seriously.We reserve the right to suspend any account for any reason but not limited to chargeback’s. If your account is suspended you will not be able to purchase products from our website or distribution.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Pcsoftwareconnectionstore's sole discretion. Return Authorization Number (RA).

Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.Pcsoftwareconnectionstore will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Pcsoftwareconnectionstore may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

In the event that the product you are returning does NOT meet the requirements described in this 

document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Pcsoftwareconnectionstore, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25%.


Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.Our secure servers protect your information using advanced encryption techniques and firewall technology.To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price


You must not: (i) use the Service for any transmission of any material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable,Inappropriate remarks pertaining to the company or staff(ii) directly or indirectly interfere or attempt to interfere with the proper working of any of the Websites, any account, or any communication or transaction being conducted on our Websites; (iii) use any robot, spider, scraper, other automatic device, or manual process to monitor or copy our web pages or the Content for any purpose without our prior expressed written permission; (iv) take any action which imposes an unreasonable or disproportionately large load on our infrastructure, (v) use or disclose (to anyone except ThePcSoftwareconnectionstore where legally permitted) any information you obtain about or from other users of the Service, or that you obtain from ThePcSoftwareconnectionstore if such information is marked confidential, for any purpose except fulfillment of orders initiated by the users or negotiating prices with the users, (vi) conduct fraud, hide or attempt to hide your identity, represent yourself as someone else, have or attempt to have someone order a item(s) or manipulate or attempt to manipulate, compromise or attempt to compromise the security of any account, interfere or attempt to interfere with the proper working of the Service, (vii)

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