Legal Copyright & Trademark Abuse

How and where can I file abuse complaints?

If you need to report a domain name, email address or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier.

 

If you believe you have experienced or witnessed any form of abusive activity involving The Pc Connect Store services, please send an email to robinandstrickler.lawoffice@lawyer.com (for domain names registered with us) or robinandstrickler.lawoffice@lawyer.com (for domain names hosted with us).

As always, please substantiate your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that depending on the type of the issue you’d like to report, the evidence may vary.

 

If you represent a cybersecurity entity and submit phishing/fraud reports on a regular basis, it is advised to consider using The Pc Connect Store API to optimize and speed up the flow of submitting/processing abuse complaints. In order to proceed with setting up an API reporting system with The Pc Connect Store, please contact us via robinandstrickler.lawoffice@lawyer.com for details. The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:


Type of Abuse and Description Useful Evidence Notes and Advice
Child Abuse is adult content depicting minors (someone under 18 years of age).

Abusive Domain(s) Abusive URL(s)

 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights.

 An official DMCA Takedown Notice that meets all the DMCA requirements set out in our Copyright and Trademark Policies. To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Email Abuse / Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network.
Legitimate emails are those complying with the requirements of the CAN-SPAM Act.

"From" Address"To" Address

Full Email HeadersEmail Content

 More details can be found in How does The Pc Connect Store investigate Suspected Email Abuse/Spam?

To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details).

Abusive Domain Name(s) Abusive URL(s) Paid invoices receipts Screenshot of the abusive page

Email with full header and body (in case of email fraud)

 If you believe you are the victim of an internet crime, or if you are aware of an attempted crime, you can file a complaint through the Internet Crime Complaint Center. You may contact your lawyer(s) or your local authorities in order to get the issue resolved.

To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Phishing is a type of fraud with the intent to acquire sensitiveinformation (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones.       

Abusive Domain Name(s)Abusive URL(s)

Target of the attack (legitimate website)

Country your IP address belongs to (the content may be geo-blocked, so we will try using the corresponding proxy);

User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software)

 If you clicked on a link or opened an attachment from a suspected phishing email, then you should run a virus check on your computer just to be safe.

To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, thus violating the law.

Abusive Domain Name(s)

Abusive URL(s)Screenshot of the abusive page

 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems.

Abusive Domain Name(s)Abusive URL(s)

 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes.

Abusive Domain Name(s)

Abusive URL(s) Abusive IP address

Date and time (including the time zone) of when the abuse took place

Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone)

 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
 
Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a manner that is likely to cause confusion, deception, or mistake about the source of the goods and/or services.
 A formal notice of a trademark complaint that meets all the requirements set out in our Copyright and Trademark Policies.

In case of a trademarked domain name, we recommend you to seek resolution through the UDRP or URS. For more information, please visit https://www.icann.org/resources/pages/dispute-resolution-2012-02-25-en. Alternatively, you can pursue the matter in a U.S. court of competent jurisdiction.

UDRP/URS disputes are communicated via our dedicated email address: robinandstrickler.lawoffice@lawyer.com

To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
     
    Whois Inaccuracy implies inaccurate, outdated or false contact details listed in Whois.

    Abusive Domain Name(s)

    Incorrect Contact Details

    A returned email with the header

    		 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
    Abuse Reports stand for any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc.

    Abusive Domain Name(s) Abusive URL(s)

    Screenshot of the respective abusive page

    		 To report this case to us, send an email with necessary details to robinandstrickler.lawoffice@lawyer.com
    Disclosure requests refer to requests to obtain domain registration data, formerly known as Whois data.
    A formal notice that meets all the requirements set out in our Domain Registration Data Disclosure Policy + Guide.

    		 To request such data, send us a notice to robinandstrickler.lawoffice@lawyer.com depending on the type of request outlined in our Domain Registration Data Disclosure Policy + Guide.
    Non-Consensual Intimate Visual Depiction is an intimate visual depiction of an identifiable individual, including digital forgeries such as AI generated versions of an identifiable individual, where such intimate visual depiction was published without consent. To report a non-consensual intimate visual depiction that is using 
    The Pc Connect Store’s hosting service, submit an official Removal Request that meets the requirements of the Take It Down Act, which is outlined in our notice regarding this type of imagery.    		 Submit the Removal Request to takeitdownact@namecheap.com


    Multipl

    All complaints are investigated and actions are taken when necessary. However, we may not always respond with the results of our investigation, but rest assured that your complaint will be properly evaluated and action will be taken in accordance with The Pc Connect Store policies.

    You are welcome to check yourself if the domain is active by searching the domain status via The Pc Connect Store Lookup. If the domain status is in clientHold/serverHold, it means the domain has been suspended and is not available on the Internet.

    ·         I represent a law enforcement/government agency, is there a dedicated channel for reporting abuse to The Pc Connect Store?

    Please send your email directly to robinandstrickler.lawoffice@lawyer.com. Reports from law enforcement/government agencies are processed within 24 hours.

    NOTICE: This channel has been established as a dedicated channel for law enforcement agencies. If you do not act on behalf of a government agency/law enforcement, please do not use this email as reports from any non-law enforcement/government agency source will not be processed.

    ·         Let's say I represent a security organization, who often sends a lot of abuse reports. Is there an alternative way to report abuse to The Pc Connect Store?

    If you intend to send multiple reports about illegal/abusive activities associated with our company's services, please send an email directly to robinandstrickler.lawoffice@lawyer.com 

     

    ·         Does your system accept any file type for attachment?

    For security reasons, we only accept the following file types: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Thus, when attaching the evidence, please make sure to double-check whether the file is allowed by our system.

     

    ·         Where can I find the list of activities that you consider abusive? 

    If you have any questions regarding the specific types of activities considered to be abusive by The Pc Connect Store, please review our Acceptable Use Policy in Universal Terms of Service (Paragraph 7) and Web Hosting - Terms of Service (Paragraph 4) as well as other legal documentation.  

     

    What is your timeframe for processing complaints?
    Our general abuse complaint processing time is 72 hours, but it may vary for each specific case.

    IMPORTANT: Abuse complaint processing time may not indicate the timeframe in which the issue will be resolved. Depending on the particular case and the type of the issue, it may take a different amount of time for our investigation to be performed.

    Can I report urgent issues via Live Chat?
    Most cases involve a more detailed investigation than our Live Chat operators are able to perform. In addition, reporting them via Live Chat results in a longer delay as they will need to route the report to our Legal and Abuse Department. Therefore, we recommend that urgent issues are reported by dedicated email addresses.

    When will I receive a response?
    All complaints are investigated and actions are taken when necessary. However, we may not always respond with the results of our investigation, but rest assured that your complaint will be properly evaluated and action will be taken in accordance with The Pc Connect Store policies.

    You are welcome to check yourself if the domain is active by searching the domain status Lookup. If the domain status is in client Hold/server Hold, it means the domain has been suspended and is not available on the Internet.

    I represent a law enforcement/government agency, is there a dedicated channel for reporting abuse to The Pc Connect Store? Please send your email directly to robinandstrickler.lawoffice@lawyer.com. Reports from law enforcement/government agencies are processed within 24 hours.

    NOTICE: This channel has been established as a dedicated channel for law enforcement agencies. If you do not act on behalf of a government agency/law enforcement, please do not use this email as reports from any non-law enforcement/government agency source will not be processed.

    Let's say I represent a security organization, who often sends a lot of abuse reports. Is there an alternative way to report abuse to The Pc Connect Store?
    If you intend to send multiple reports about illegal/abusive activities associated with our company's services, please send an email directly to robinandstrickler.lawoffice@lawyer.com (for domain names registered with us) or robinandstrickler.lawoffice@lawyer.com (for domain names hosted with us), and we will find an efficient solution for you.

    Does your system accept any file type for attachment?
    For security reasons, we only accept the following file types: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Please note that all attachments are subject to security scanning, and even allowed file types may be rejected if malicious content is detected.

    To report malicious activity, please do not send malware samples or original malicious emails. Instead, submit safe evidence such as email headers (plain text), screenshots, de-fanged URLs or domains, or links to sandbox or VirusTotal reports.

    Copyright and Trademark Policies

    At The Pc Connect Store, we believe that the customer comes first. As a result, we have developed policies over the years which ensure that we respond responsibly to copyright and trademark complaints made to us regarding domains and hosted content, and that we do so in a manner that respects our customer. As such, our policies include notifying the customer of a complaint and forwarding the details of the complaint.

    NOTICE: When utilizing our copyright and trademark complaint procedures, you acknowledge and agree to the sharing of Your complaint with the relevant customer. You further attest that you are authorized to provide to The Pc Connect Store all personal information contained therein and that such authorization includes The Pc Connect Store’s processing of said personal information. Processing shall include retention and disclosure as is useful or needed to otherwise address such complaint as determined by The Pc Connect Store in its sole discretion.

    Copyright claims are covered by the Digital Millennium Copyright Act (“DMCA”), whereby a copyright holder may issue a formal complaint known as a DMCA Takedown Notice. If you believe that you have a valid copyright claim related to a The Pc Connect Store customer, you may submit a DMCA Takedown Notice in accordance with this policy by sending an email to robinandstrickler.lawoffice@lawyer.com.

    DMCA Takedown Notice. If we receive a DMCA notice from a copyright holder regarding hosted content, we will follow the requirements set in place by the DMCA. We will:

    1. Make sure the notice is DMCA-compliant. At a minimum, it must include:
    1. Specification of Copyrighted Content. Identification of the work which is claimed to be copyrighted and infringed, or, if multiple copyrighted works at a single online site are covered by the notification, a representative list of such works at that site.
    2. Location of Infringing Material. Identification of the material that is claimed to be infringing, or to be the subject of infringing activity, and that is to be removed, or access to which is to be disabled, and information reasonably sufficient to permit The Pc Connect Store to locate the material. This must include the specific URLs for each infringing instance.
    3. Contact Information for Complaining Party. Information reasonably sufficient to permit The Pc Connect Store to contact the complaining party, such as name, address, and telephone number, as well as facsimile number and email, if available, at which the complaining party may be contacted.
    4. Good Faith Statement. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
    5. Statement Under Perjury. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner of an exclusive right that is allegedly being infringed.
    6. Signature. A physical or electronic signature of the complaining party or its agent.

    Forward that notice to our customer, and make it clear how to proceed. If the DMCA notice relates to content hosted on our servers, we will temporarily remove, or disable access to, the disputed content.

    Give our customer the opportunity to counter-notice the DMCA notice. If our customer has counter-noticed a DMCA notice in reference to specific works in circumstances that do not amount to a repeat infringement, we will restore any disputed works promptly upon counter-notice as described below.

    You should be aware that if The Pc Connect Store acts only as the domain registrar, and does not provide hosting services in respect of the disputed content, we do not have the technical ability to take action in response to a DMCA notice. You will need to contact the hosting provider

    Further, The Pc Connect Store will determine in its sole and absolute discretion what constitutes repeat infringement.

    DMCA Counter-Notice Procedure. If we receive a proper DMCA Takedown Notice from a copyright holder, we will email a copy of the notice to our customer to provide them with the opportunity to submit a DMCA Counter-Notice. We will advise our customer of the following:

    1. If  The Pc Connect Store provides hosting services in respect of the disputed content, we have removed or disabled access to that material due to notice of an alleged copyright infringement.
    2. If our customer believes that the identification of infringing content is in error, The Pc Connect Store suggests contacting the reporting copyright owner to resolve the matter. If the reporting copyright owner agrees there is a mistake, they should email robinandstrickler.lawoffice@lawyer.com. The content the subject of the DMCA notice may then be reinstated.
    3. If it is not possible to come to an agreement with the reporting copyright owner, the customer may submit a DMCA Counter-Notice to The Pc Connect Store within ten (10) business days of the date of our notice. The Counter-Notice is a legal document and must comply with the requirements of the DMCA. It must include the following:
    1. Contact Information. Contact information, including name, address, and telephone number, as well as facsimile number and email, if available.
    2. Statement under Perjury. A statement, under penalty of perjury, that the party providing the Counter-Notice has a good faith belief that the material was removed or disabled as a result of mistake, or misidentification of the material to be removed or disabled.
    3. Previous Location of Alleged Infringing Material. Identification of the material that has been removed, or to which access has been disabled, and the location at which the material appeared before it was removed or access was disabled.
    4. Consent to Jurisdiction. A statement that the party providing the Counter-Notice consents to the jurisdiction of the United States District Court in which the address provided is located or, if that address is outside the United States, for the judicial district of Arizona, and that it will accept service of process from the complaining party or its agent.
    5. Signature. A physical or electronic signature of the party providing the Counter-Notice or its agent.

    4. By submitting a Counter-Notice to The Pc Connect Store , our customer waives any legal or equitable rights or remedies he or she has, or may have, against The Pc Connect Store with respect to the Counter-Notice, any claims regarding any aspect of the disputed content and its publication and/or The Pc Connect Store's action in implementing a takedown or re-establishing the content, and agrees to indemnify and hold The Pc Connect Store , and its owners/operators and/or affiliates, harmless to the fullest extent allowed by law regarding all matters relating to the sending of a Counter-Notice.

    If our customer responds with a proper Counter-Notice, we will

    1. Provide a copy of that Counter-Notice to the complaining party.

    2. Advise the complaining party that the disputed content will be reinstated in ten (10) business days unless The Pc Connect Store receives notice from the reporting copyright owner that he or she has filed an action against our customer under the DMCA in a court of competent jurisdiction for copyright infringement and is seeking a court order to restrain our customer from publishing the disputed content.

    3. If The Pc Connect Store does not receive such notification from the complaining party, we will replace the removed material, or cease disabling access to it, in not less than ten (10) business days and not more than fourteen (14) business days from receipt of our customer’s Counter-Notice.

    Trademark Complaints

    Trademark complaints are outside the scope of a DMCA Takedown Notice. However, if you believe your trademark complaint may also constitute a copyright infringement, and it is published on a website using The Pc Connect Store’s hosting services, you may choose to submit your complaint according to the DMCA Takedown Notice procedure outline above.

    Below is The Pc Connect Store ’s procedure for processing trademark complaints in various scenarios.

    Trademark Owners. If you believe that you have a trademark complaint that is not related to a domain name, and that does not fall under a copyright claim, you may submit a valid and formal notice of a trademark complaint as outlined below by sending an email to robinandstrickler.lawoffice@lawyer.com . When you submit a trademark complaint, you acknowledge and agree that we may forward your complaint to our customer. You further attest that you have authorization to share and instruct The Pc Connect Store to disclose any personal information contained therein and agree to hold The Pc Connect Store harmless for the processing of this personal information. It should include:

    1. Details of the trademark or service mark (“mark”) that is claimed to be infringed, including the registration number and jurisdiction or geographical area to which it applies.
    2. The name, address and telephone number of the owner of the mark.
    3. The goods and/or services covered by or offered under the mark.
    4. A description of how you believe the mark is being infringed, including the precise location of the infringing mark.
    5. Sufficient evidence that the owner of the website that is claimed to be infringing the mark is a The Pc Connect Store customer.

    You should be aware that, we cannot take any further action without a U.S. court order or a UDRP, or URS, ruling. However, you are welcome to address your notice to the domain owner directly. Their contact details can be found by using the The Pc Connect Store WHOIS tool: 

    Note that the contact details of the domain owner may be hidden due to GDPR. In this case, you are welcome to click on the 'Contact domain holder' button and submit the corresponding form. For more information, visit the gdpr-info.eu website.

    If the contact details are hidden by the WHOIS privacy protection service, feel free to send your email to the protected email address (like ****.protect@withheldforprivacy.com). It will be forwarded to the real email address of the domain holder. Please note that we do not guarantee that you will receive a response from our clients, as we cannot force them to enter into an email correspondence.

    Please be informed that per our policy, WHOIS contact information protected by With Held For Privacy protection service can be revealed only based on an official request from a court

    The Pc Connect Store Legal Department
    robinandstrickler.lawoffice@lawyer.com