General Guidelines

How Refunds Are Issued
Payment Method Refund Method Refund Time (Once Refund Is Processed)
Credit Card Credit Card 1-7 business days
Credit Card Gift Card Immediate
Debit Card Debit Card Up to 10 business days
Checking Account Checking Account Up to 10 business days
Amazon.com Gift Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A

Credit Card & Amazon.com Gift Card Gift Card Balance or both Reference times above for details Pre-paid Credit Cards Pre-paid Credit Card Refund time depends on the issuer, and can take up to 30 days Shop with Points Reward Points Reward Point Balance Up to 5 business days

Physical Software Return Policy. Opened software are not returnable. Unopened software, after 10 days of receipt of product, is also not returnable. All licensing sales are final. Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. Original shipping charges are not refundable. Shipping charges on returned software are the responsibility of the customer. A restocking fee of 15% of the item's purchase price applies opened & used software checked by our returns team & found to be non defective. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements

Digital Software Return Policy Per our policy downloadable software that is purchased. The media will also be shipped by default. The Pc Connect Store may use any shipping service or shipping speed as per the stores discretion.

Electronic Download Software (ESD) Return Policy, All licensing, product keys, serial numbers or activation codes sales are final. It is the customers responsibility to make sure the software purchased meets their Pc's system requirements Defective software may be returned within 10 days of invoice date only for exchange of the same title or store credit. It is the customers responsibility to download the Electronic Download Software once it has been issued and make sure it functions correctly and isn't defective. You have 10 days to exchange it or ask for store credit unless the return policy or warranty states otherwise. If your software has exceeded our return policy date or warranty, we may be able to refer you to the software's manufacture for assistance.

Electronics Return window is 30 days after delivery. To check the return window for an item you have ordered A restocking fee of 15% of the item's purchase price applies opened & used software, Electronics drones, DSLR cameras and lenses, mirror less cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products.  Go to Return Merchandise or Replace Items. 

 

Technology and Business Machines
Technology and business machines — such as computers, digital cameras, printers and tablets — may only be returned within 90 days of the date of receipt, including brand technology and business machine products

Apple Care+
Customers who purchased an Apple Care+ Protection may return Apple Care within 30 days to receive a full refund. All requests to cancel Apple Care+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.

Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Returns with a Receipt
If you paid:
with cash, debit card, and you have your receipt, we'll refund your purchase.
Using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment. Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink),  will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned. For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: ,major credit card, prepaid credit card (bank-issued gift card), check and gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment. 

OPEN BOX POLICY
Open-Box products are returned by customers, served as store display models, or were opened for inspection due to package damage. They are tested to assure proper function. Call store for specific warranty and return policy questions. Open box items are tested to function properly, but may be missing parts. Open Box items can be returned for a refund within 90 days of your invoice date. We do not provide a replacement option due to the fact that we cannot control or predict our supply of Open Box items. Open Box items usually do not come with manufacturer warranty support, unless otherwise indicated.

Dispute Resolution 
AGREEMENT TO RESOLVE ALL DISPUTES THROUGH COLLECTIONS AGENCY OR IN SMALL CLAIMS COURT AGREEMENT You agreed prior to checking out to any chargeback, chargeback fees, filled, debt or controversy, dispute, or claim arising out of or relating to your purchase of any product or service rendered from The Pc Connect Store. By binding contract Terms and Policy regardless of any credit card company reversals decision in your favor, you may be held in a small claims court and or not limited to judgment and 3^rd party Collections Agency for any un paid products or services rendered to you. The Pc Connect Store takes fraudulent chargeback claims seriously. We reserve the right to suspend any account for any reason but not limited to chargeback’s. If your account is suspended you will not be able to purchase products from our website or distribution.

Late Fees.
You agreed prior to checking out If any portion of your bill is not paid by the due date, The Pc Connect Store may charge you a late fee on unpaid balance. The late fee will be the lesser of 1.5 % per month, or the highest rate permitted by law. If The Pc Connect Store uses a collection agency or legal action to recover monies due, you agree to reimburse us for all expenses we incur to recover such monies, including attorneys' fees. If you fail to pay on time and The Pc Connect Store refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent.

Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request an Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at The Pc Connect Store sole discretion. Return Authorization Number (RA).

Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. The Pc Connect Store will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, The Pc Connect Store may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

IMPORTANT NOTE:
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If The Pc Connect Store, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25%.

Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience .Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

PROHIBITED CONDUCT
You must not: (i) use the Service for any transmission of any material that is unlawful, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene, tortuous disrespectful remarks, sarcasm or otherwise objectionable, Inappropriate remarks pertaining to the company or staff(ii) directly or indirectly interfere or attempt to interfere with the proper working of any of the Websites, any account, or any communication or transaction being conducted on our Websites; (iii) use any robot, spider, scraper, other automatic device, or manual process to monitor or copy our web pages or the Content for any purpose without our prior expressed written permission; (iv) take any action which imposes an unreasonable or disproportionately large load on our infrastructure, (v) use or disclose (to anyone except The Pc Connect Store where legally permitted) any information you obtain about or from other users of the Service, or that you obtain from The Pc Connect Store if such information is marked confidential, for any purpose except fulfillment of orders initiated by the users or negotiating prices with the users, (vi) conduct fraud, hide or attempt to hide your identity, represent yourself as someone else, have or attempt to have someone order a item(s) or manipulate or attempt to manipulate, compromise or attempt to compromise the security of any account, interfere or attempt to interfere with the proper working of the Service, (vii)